I’m paying for this rubbish
Written on October 10, 2006 by Conor O'Neill
I wouldn’t mind if it was free, but these cowboys actually demand payment for this joke they call a service.
Confirmed on boards.ie that there is a widespread broadband performance problem in Cork which appears to be due to an Eircom infrastructure problem as it is affecting both Eircom and BT customers. First reports occurred on Friday, we started suffering yesterday morning and the problem still persists. Do any of these companies actually employ anyone other than sales staff?
Two tin cans and some string might at least have an SLA.
Repeat after me Eircom and BT management “Customer Customer Customer” “Service Service Service” “Priority Priority Priority”.
Technorati Tags: Eircom, BT, Esat, Third+World, Cowboys, Amateurs, SLA
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Its ok my end Conor.
On Churcfield Eircom as well
2.8 meg down .3 up
Fingers crossed it doesn’t get to you. Seems to be happening in waves. Carrigaline got hit before Bandon.
I’m just waiting for the callback from BT to tell me that my line doesn’t support 2Mbs despite supporting it for the past 2.5 years.
Have these people heard of System Monitoring, SNMP, event triggers or pagers?
Do their tech support people even have a central DB which correlates customer problem reports? I could probably lash them up one in Access in a few days if they don’t. Here’s a query for free:
select count (description) from problems where description like '%speed%'Why does this sound like Eircom trying to put BT out of business?
I get better speeds out of my 512/125 Ripwave wireless thing.
Funny you should say that. I was pointing out to the tech support guy that I had one bad day of broadband in 2.5 years with Eircom but as soon as I had moved to BT, I had non-stop problems. I asked if it was all still Eircom gear in the exchange and he said yes. I then jokingly suggested that Eircom were trying to “pull a Smart” on them by messing with the equipment. He giggled nervously.
Not that it will be of much comfort, but my (eircom-provided) broadband service out here in Watergrasshill has been unaffacted.
Looks like they have solved it for most Eircom customers but are clearly playing silly buggers with the rest of us.
If LLU doesn’t happen soon to prevent this protection racket, I’ll become with O2’s first HSDPA customer or Evert Bopp’s first Wimax customer and loudest advocate.
We’re with Eircon ourselves; it didn’t come back until Friday on 427-xxxx (and talking directly to their support people was astoundingly irritating).
I note with no small amount of irritation that they decided not to bother telling anybody that 12% of the country was out of commission on their network status page…
I’m still trying to figure out if we treat them as cowboys or gangsters. Either way, I’ll be actively looking for an alternative.